ya the people were trying to keep the store policy, and i very clearly understood it and i was trying to figure out other options but they just kept on repeating themselves and started getting frustrated with me, so in turn i got frustrated with them... and the funny thing is they were both managers, and one of em was the head manager... when i went to the other one they asked me who it was, and i told them the name and they were all ya there are many complaints from him.. thought it was funny...