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  1.     
    #21
    Junior Member

    Rolling Thunder Trimmer

    allinat420,

    Sorry to hear that you're not satisfied with your Twister leaf trimmer. One of the most common responses we get from retailers/end-users is that the Twister is definitely NOT like all the other 'rotary trimmers' out there. We spent considerable time developing and testing it to ensure that the Twister wasn't 'junk' but very high quality. So it's unfortunate that you haven't had a very positive experience using it. We invite you to call (1-888-254-3204) or email ([email protected]) us so that we can try to assist you in getting it to work properly - because I can assure you that, while you're right to state that the Twister isn't for everybody, the general consensus among our customers is that this thing really does work well.

    Also, I agree with you that it would be great if more end-users posted in forums with their opinions (good or bad) about the Twister (or any of the other trimmers). You're right: these types of machines have been around for a few years now, and acceptance has been a little slower than one would have hoped (likely due to the higher cost). With more people discussing them publicly and trading information about what works and what doesn't, everyone will benefit. So thanks for speaking out, and hopefully we'll hear from you soon.

  2.     
    #22
    Member

    Rolling Thunder Trimmer

    Hey Phukovsky,
    That is pretty cool of you to come on here and offer this guy help. You don't see many manufacturers stepping up like that. I have seen tons of threads on forums with people bashing the TrimPros but you never see a manufacturer offering any advice or help. So did this guy call you to get some advice?
    MEDICAL COLLECTIVE MEMBER/PATIENT/CAREGIVER
    IN COMPLIANCE WITH CA PROP 215 AND SB420

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  4.     
    #23
    Junior Member

    Rolling Thunder Trimmer

    Thanks for the reply,

    The only problem is i tried calling the number 3x before i bought and after i bought and no one picked up..I also sent one email and never got reply. You guys really sound nice now..problem is i already went pubic with my grievance...really sorry..esp since you guys seem to be relying on forum activity for all your business.... Has any one out there had experience with once of these rotary machines they can share? It seems unbelievable to me that only one guy seems to be posting the same review on alot of these cannibus sites...where are all the end users? Humboltlocal said first the samurai and lately the twister is being used all over humbolt...Dont they got internet in those parts?

    We could discuss here if you could identify problem..but i think fundamental design is flawed.

    All these have a giant lawnmower blade..and i believe The twiser trimmer uses a toro lawnmower blade (literally)...and it runs across a grate with a powerful suction created by an off the shelf dust collector. All these rotary trimmers have this same fundamental design. Thats why there are so many immitators..it can be literally built in a garage. Have you seen the quality out of china lately? I really regret i didnt wait for china to reproduce one of these...because if canada company can do it for 15k china company can do it for 2k...truth. Obv there is no copyright on this design.

    But i am wondering if the design is that good to start with. When i open the plastic collection bag from the duct collector apparatus the debris is mostly bud and just a little leaf...this thing shaves a lot of bud when it does its thing. The buds are run through what looks like a giant rock tumbler and they are shaved to a cylinder shape...whether they naturally were meant to look that way or not. The problem with that is that even if it is shaving a pound off a 10 pound run..that means the trim is costing just in loss more than its worth. And its not like the thing is just stick the plant in laborless which you could expect for 15k...it does take a lot of labor, to buck and process the plant, to run it through and then do a manual clean up run. This thing is not automatic..the twister website recommends an ideal setup to be 6 guys.

    For example, this thing does not shave down the stems for you..and any stem you leave comes off looking mangled where it is totally obvious to any end user that this thing was not cut by hand.

    So after you consider all the hours you need to just use this machine..and the fact you are losing a lot of finished product through the process..i have come to the conclusion that i am better off doing by hand every time. Even if i have to churn through a hellish job just with me and 2 guys...according to twister website it takes 6 guys to operate twister in ideal situation..i cant come up with 6 guys anyway.

    And thats why i am selling the machine..i know there is no adjustment thats going to fix the fact that i am getting a ton of bud bits in my collection back..in short this thing is hacking the F**k out of my precious buds.

    These machines look amazing to watch on you tube...and i fear that is what the original design was meant to do. They really do have a lot of wow factor.

    I believe the twister guys have perfected the design as much as it can be perfected..the problem is in the loss of material and the loss of quality simply isnt worth it. Why put all the time into making a good procuct only to get lazy at end..it doesnt make sense.

    Best advice i can give is wait for someone to produce this thing in china..end user price 2k....

  5.     
    #24
    Junior Member

    Rolling Thunder Trimmer

    Can you tell me what store it is in so I can possibly go see it to buy it? And what comes with it? I was hoping to make this happen asap.

  6.     
    #25
    Junior Member

    Rolling Thunder Trimmer

    allinat420,

    I'll break my response into two parts, because it seems that (a) you have legitimate questions/criticisms regarding the design of rotary trimmers themselves, and (b) you've purchased a Twister and are unhappy with the product/service you have received. I'll respond to the latter first:

    We manufacture the Twister and distribute it to retail hydroponic shops across North America. We do not sell to the end-user; never have, never will. So I can only assume that you bought your Twister from one of the four retailers listed on our web site. Seeing as though you tried to contact us for information before/after your purchase, it would appear that the retailer was not very helpful in providing you with information during your purchase. That is unfortunate, as we provide all our retailers with full instruction and information regarding the Twister's operation. Did you contact the retailer after your purchase to voice your concern? Did the store offer you any help? If not, we would appreciate it if you could PM (or email) the retailer's name (or the machine's serial number) so that we can ensure future customers have a better experience.

    Speaking of customer experience/service, as stated, we don't sell to the end-user and so typically our retailers handle all customer inquiries. When an end-user does contact us, we determine which retailer is best able to help that customer and then send him there. As we have a fully staffed office, while not impossible, it is unusual that we missed your four phone calls and one email. If this is indeed the case, we apologize for the lapse in service and, once again, we invite you to call or email so that we may try to rectify the situation as best we can.

    Regarding forums and where our business comes from: we do not sell to the end-user and thus do not spend much time on forums (As an aside: The vast majority of people who purchase and use the Twister are medium to large scale growers who do not frequent forums either - possibly due to paranoia or the fact that they have their system dialed in and do not need forum advice. The majority of people who need or use our trimmer will not advertise such. Yet I can tell you that we are seeing a trend in repeat customers who are buying additional machines without ever seeing our website.). The majority of our business currently comes from offline marketing strategies (I don't know of too many hydroponics store owners who have the time or desire to hang out in forums). With that being said, it would be foolish of us to neglect entirely the discussions going on about trimmers in general, and the Twister in particular. As stated previously, we feel we have a quality product that we believe in 100% - and so when someone such as yourself voices a concern, we want to address it as best we can (If the manufacturer of a product I was unhappy with chimed in and offered to help every time I made a forum post, I'd be thrilled ).

    Lastly, were you able to sell your machine? If you're not interested in getting further advice from us or your retailer, then we'd certainly be interested in buying the machine back. You said it's only been used a couple times? I assume then that it's still in near perfect condition? Some of our retailers have orders that they're currently having a hard time filling and so I'm sure we can find a good home for your trimmer. Once again, I invite you to email/call/PM us, and we can work out a deal to take it off your hands.

    Now, hopefully I can address some of your concerns.

    You sound like you are the first person you know to acquire this style of trimmer. That can make it hard to overcome all the new techniques you have to learn. Especially, when you don't have the support of friends with similar trimmers or access to vast amounts of online content (This is, in part, why we try to equip our retailers with as much knowledge as possible). It can take a few runs to get your system worked out and to get a feel for how to best operate it. There are many variables such as strain, indoor or outdoor, size of plant, health of plant, location and temperature of job site, experience of trimmers/buckers etc. It makes it difficult to provide a user's guide for all these conditions (all of which have a solution). But forums like this are a great place for people to share these experiences and tips.

    The ideal amount of people for maximum speed and quality is 6. However, the entire process can be done with one person and often is by some of our customers. You can buck and drop it straight into the hopper doing the whole process yourself. The reason 6 people is ideal is because 4 good quality buckers are needed to keep pace with the machine. Less than that and the machine is not going to be at maximum output. This is ideal for people with very large jobs. For smaller jobs, less people is perfectly fine. You can reduce this number to 4 if you buck directly into the machine and do not have a person on the output doing quality control.

    As for the blade, you are correct in stating that our blade is similar to a high end lawnmower blade as you can see on the pictures from our website. However, our blade is neither a Toro blade nor a blade used in any lawnmowers (No offense to Toro, because they do make some great high end products). Our blades were designed for the Twister to give the closest cut possible while ensuring long life and sharpness.

    In regards to your concerns that the machine shaves a lot of bud off, well, this is the first time we have had this complaint - and frankly we're almost pleasantly surprised to hear it. In the beginning, the complaint was always that power trimmers did not cut close enough. We have worked very hard getting the Twister tolerances as precise as possible, allowing for the closest cut possible. This close shave can be lengthened by an adjustment at either end of the tumbler. In regards to you seeing bud pieces in the vacuum bag, we must say, this sounds very odd and is also a complaint that we've never had before. These pieces must be are very, very small. We are going to assume you must have a strain with very long nodes smaller in width than 1/4 inch (tumbler opening size). We can see this being a possible problem and we believe we have a solution if you would like to discuss it through private email ([email protected]). We are aware that our machine has not been tested with every possible strain on the market but many, many have been tested. Certain growing conditions can also have an effect on producing long nodes.

    We will post a link at the bottom of this message to a you tube video showing the small size of bud the Twister will trim (these are dried). As you will see they are much smaller than a penny. This is one of the many benefits our customers rave about. These are typically buds that are low on the plant or receive small amounts of light and can be somewhat airy. These tiny buds are very often overlooked or not trimmed by hand because of the time involved. The Twister will plow through these in seconds. These tiny buds quickly add up and help to recover the cost of the machine by themselves.

    You mentioned before that the machine is loud and you tube videos you saw had music playing to cover up the sound. As you know, the machine itself is actually very quiet but we have no intention of trying to hide the fact the vacuum is loud. Regardless, we did not create those videos, so we can't speak to them. However, there are many clever ways our customers who are concerned with noise from the vacuum have covered it up. We can offer ideas for this too if you like.

    As for the stems, this is another area we wish we had the opportunity to give you some advice. It takes a few runs but you will discover what size stems the machine will trim and won't. Typically large top flowers will not have their stems trimmed properly by the machine because they tend to roll lengthwise down the tumbler. That is why many end users cut those flowers from the stem with scissors instead of bucking them by hand and then feeding them into the machine. Some of our customers do all the bucking with scissors to ensure they have very short perfect stems. This is not typically necessary but many people have the experience with scissors that is easily transferable. If it took you 45 snips of scissors to trim an average flower (just a example) and only one snip with scissors to cut the flower off the stem and drop it in the machine, it is still 44 snips quicker if you choose to use scissors while bucking. And 44 snips less than it would take by hand. Multiply this by a few thousand and it quickly adds up.

    We can assure you that the Twister was not built out of a garage (although we agree that there are some trimmers available that look like they were). In the end, each consumer has the option of buying what they feel matches them the best. You happened to pick the Bentley of trimmers and good on you. We are disappointed you had a less than perfect experience and hope that one day you give it a second chance.

    Like I said above, feel free to email us and we would be more than happy to get you on the path to efficient quality trimming.

    YouTube - Tiny medical marijuana buds

    We have some videos planned that also may give you some insight. I will see if they can film the whole process including a shot of inside the collection bag in one take.

  7.     
    #26
    Senior Member

    Rolling Thunder Trimmer

    I have seen the results of these trimming machines, purely a waste of $$$ and a bigger waste of cannabis.

    Markass is 100% correct

  8.     
    #27
    Member

    Rolling Thunder Trimmer

    Quote Originally Posted by Humboldt215
    I have seen the results of these trimming machines, purely a waste of $$$ and a bigger waste of cannabis.

    Markass is 100% correct
    What machines are you talking about specifically?

  9.     
    #28
    Member

    Rolling Thunder Trimmer

    Wow Phukovsky that is quite the reply. I hope this dude contacts you and we get an update. I think he works for Trimpro or is a bummed out of work trimmer. Everyone I have turned on to these machines has been stoked. Trimpros have been around for a few years and and have given trim machines a really bad reputation. Especially with the big growers who thought it was going to be the miracle cure for having trimmers. But they require so much processing before and after using the machine. Whenever I mention my trimming machine to anyone around here they say "oh like a trimpro, we tried one of those they suck". And I would have to agree. These kind of trimmers are a whole other animal.

  10.     
    #29
    Member

    Rolling Thunder Trimmer

    Sold my Tumbleweed/Samurai and bought two Twisters. They work so much better. This video should shut up all the haters. Everything allinat420 said was BS. I don't know what his angle was but there is no way he owned one of these or he would have loved it.
    YouTube - Trimming Medical Marijuana with the Twister Trimming Machine

  11.     
    #30
    Junior Member

    Rolling Thunder Trimmer

    Dude...

    Just look at that video and tell me that shiat dont look like brocolli...

    That is not perfectly manicured product..that is bud thrown in a tumbler and comes out all rounded like brocoli through a machine...you losing precious product just to save a little time.

    Stupid imo...and i had one of those machines and am not happy.

    Take that 15k and buy a jaguar convertible or something.

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