What did you pay for your machine? Where did you buy it? What do you want for it? Did you follow the instructions posted on the Twisters blog about how to get the best results from the machine? I know that if I feed the Tumbleweed too fast the trim job is very poor. Also if If I don't big leaf enough before it goes in, I end up having to do a lot of cleanup after it comes through. I would not reccomend this kind of machine for any one with a small grow. There is a learning curve with these kinds of machines and I was very frustrated the first time I used it too. It has it's limits and yes, you won't trim 10lbs per hour unless you have BC Bud that can look like shit. But we are able to get 2-3 lbs per hour with 4 people big leafing and get it to look as good as hand trimmed. Of course it needs a little clean up after it is dry but we are talking about a couple minutes to clean up a lb vs a whole day. What do you want for your machine? I am not able to send private messages.