i've never experienced this........All my dealers are like a circle or friends and family i've known my whole life, and most of the time, i have like a HP just sitting here to sell to anyone.......I always call if i can't make it though, but wat about when the customer doesn't show up and doesn't call?? That happens a lot, and i get pissed cause i took the 5 minutes out of my day to scale out the thing and wrap it and whatnot