well i've ordered from both northwestglassart and cheebashop and they both came thru with no problems. i too tried emailing northwestglassart cuz they promised a free pipe for orders of $50+ which i didnt get! but no reply. as for quality-wise, i would reccomend northwestglassart. cheebashops cheaper pipes are a thinner glass and the more expensive ones have too small of a carb/rush hole, not to mention it broke the first time it fell. just felt i should let u guys know, since ive dealt with both