yea, I "almost got ripped off onetime, but he cam thru right before the last straw was drawn. just be persistent with them. if ya don't wanna fight them, just constantly bug or call them or whatever you did in the first place. they should eventually give in. if not just have fun bugging the hell outta them like it's a game. they should eventually give up by then and no violence would have happened. do what your instincts tell ya. Good luck.