InsideSun does have good prices, and well, you get what you pay for, maybe a little more. BUT they are very bad about doing business correctly. I've seen orders backed up by 3 weeks because Of availability. The guy that you talk to is not very respectful at all. I had ordered from them and I called after 3 weeks only for him to tell me I had a back-order, and I had to wait atleast 3 weeks more before I recieved my stuff, I asked for a refund because I told him I did not want to have to wait this long, and he hung up on me! He did not want to give me a refund. And he also did not want to add anything extra for waiting soo long.

I asked if he would kindly upgrade my light bulb or take off some on shipping, or add anything in the package to add incentive for the problems I have had with them, they didn't want to do any of this. They really messed up, because I Had a friend that runs hydroponic gardens and grows lots of veggies. I told Insidesun this aswell, and that if they didn't take action, they would lose alot of business. They guy was really interested because he couldn't afford as much with the more expensive prices. They definately lost atleast 10K because of their unwillingness to cooperate and their poor service.

When the package had finally arrived, I was thinking about keeping it, I had a lighting system sent, and a few other items. The ballast looked like it had been in a fire, it was charred all on the outside. The reflectors inner coating look like it had been melted in excessive heat. The ballast itself would shut off only after 3 hours of use because of overheating, even with extreme cooling. The ballast emitted a metal burning smell, and got hot enough to burn you severly. I had it returned, And I demanded my full money back, including shipping. I even threatened him about contacting my lawyer if he did not, he wanted me to send it back so he could send me another one, I had already waited nearly 2 months, and I wasn't gonna wait another. because hey, he had my money but I did not have my product, nor did I have it in a reasonable amount of time, and it was defective, and Also he knew he was wrong when he hung up on me after I told him not to send it in the first place and refund my money.

So because of them, everyone loses..I didn't get my cheaper equipment, He had to refund shipping (of which he payed for twice), and my friend didn't get to save any money on the deals, nor did Insidesun make a butt load of money from him. It's sad. The guy runs it all out of his home. His family owns a lighting company, and he runs insidesun on the side. It's all good deals, and you get what you pay for, but the customer service is horrible, and if you don't mind waiting 2 months for your package to arrive defective, then I guess its fine.