It may not be them. I sent off one my drip systems to a customer and it ended up in another state. I sent a second one and I have not heard if it arrived yet or not. I don't know what is going on but it may not have been them. They have a very good rep and they do have a phone number where you can contact them too. I am sure they will help resolve this problem in a timely manor, if given the chance. I do understand your frustration as well but once a package has left there is not much the shipper can do but pray.