Quote Originally Posted by MisterSource
Anyway, not even 10 minutes after I sent the email, I got a call from the owner himself! Can you say WOW???? He gave me some advice, apologized, offered some options, and I must say that I will be returning to this store!

He explained that this particular ballast had a couple problems, and that they would replace it with a new one tomorrow. What great customer service!
That is DEFINITELY class A++ customer service.

Best thing is to be a loyal customer...

That's great really... the ballast isn't his fault... he sells them... and he's doing good by trying to get them to market... Great man... I hope I had a hydro store near me... there are 0.

Quote Originally Posted by MisterSource
oh yah, Zandor and Turtle... u guys are awesome.

you both have helped me so much directly and indirectly.

much love!
Wow... being quoted with Zandor...