Thank you for contacting Comcast Cable, my name is Susanne.

I sincerely apologize for any unpleasant experience you had recently with your Comcast service and thank you for bringing this matter to our attention.

We need to hear about any unsatisfactory situations in order to correct them and to enhance our level of customer service. I have forwarded your comments to the appropriate members of our development and management teams for further review and action. We appreciate that you took the time to help us keep our commitment to quality customer care.

If you have any more questions feel free to reply to this e-mail, or you can chat with one of our Online Customer Support Specialists 24 hour a day, 7 days a week at

http://www.comcastsupport.com/sdcuser/asp/default.asp