I ordered a couple pipes and other paraphenalia from them once last year and you can count with reliable quick service from them. Their prices are also very competitive and I'm very happy with the bubbler and peanut pipe i bought from them, it took around a week or a week and a half for the package to get to my front door. Be patient, give it till mid next week for it to get to your house, or just email them and ask for the status on ur shipment.