Quote Originally Posted by lateralus
Maybe his DNS servers were incorrectly configured. I've been online without being able to visit websites.

Maybe he whosit whatsit huh?
No he was connected properly. He was a new customer and had set up his own modem , connection is automatic and always on, no log in after the initial set up, so anyhow he followed the guide and contacted me (tech support) via messenger and told me he couldnt figure out how to hook up to the net.