Deena Burnett, who lost her husband, Tom, 38, a business executive, in the flight, said the voices of the hijackers were not calm, and that it was easy to distinguish when the Arab hijackers and the Americans were speaking.

She was listening for Tom's voice. He had called her four times from the plane, telling her the passengers were planning to do something.

"I found more peace and comfort than I expected," Burnett said.
http://archives.cnn.com/2002/US/04/1...ilies/?related

Just a portion of the article.....a good read! :thumbsup: