dood. i ordered 2 pipes from bob in the past year. and i MUST vouch for him. his pipes are quite possibly on of the best pipes of ever smoked out of! the first one i had was dropped about 30 times and had but a mear scratch. then one day was getting out of the car. it fell off my lap from about 4 feet onto the concrete and than i accidently stepped on it. so i bought another one (a chillium). still has lasted me since i bought it (about 1 year ago) dont worry. i ordered money order and still got my stuff. i can GAURENTEE you will get your glass.