Total Sam you need to get in contact with Tim at the alliance web site. I'm sure he can help you finding out what went wrong. I was due for renewal 7-21-12 I sent out my renewal on 6-27-12 yesterday my cards were in the mail. Thats 17 days or 12 business days.The employees at Doh are some great people and will try and get cards out as soon as possible. It is from higher up that there are big problems with the program.