Sorry you had a bad experience. Their customer service is very hit and miss, and it's because business is booming and they can't get organized and keep employee turnover under control. It's not news if you read the forum feedback from buyers. I don't know where you've heard about great service. I'm sure a lot get it, but mostly what you hear is complaints. I'm surprised they sent you a new temp control without asking if that was OK. Usually they ask.

I've gotten both good and bad service from them. I've also talked with the owner via email several times, and I understand why they're having service problems, although it seems like they still have a long way to go as far as improvement. Eventually they'll get it together. Meanwhile they'll continue to sell a ton of vapes. I'm afraid your 'spread the word' post isn't going to have much impact.