gypski, as a government worker I will tell you that any time you get the government bureaucracy involved in anything it degrades the efficiency 100%. That's why I laugh when folks go on about how the government should do this or the government should do that. If they knew how completely FUBAR the government really was, they wouldn't want them involved in anything more that bare essentials.

That said, at least you used to be able to be frustrated by a human civil service worker instead of a machine. Much more personal that way, still shitty service though . . . :S2: