I have a Sun System Budget Grow ballast in a secret jardin grow-tent and I just noticed the light is not as strong as it should be/was.

I went back to where I spent over $400 getting it all set up and they said I would have to bring the ballast in and then they would send it away to get fixed.. HUH? Is that the normal response I should get from a store? My girls are almost ready to go into flower mode and this guy wants me to send in my ballast? I bought a new light bulb, just on the possibility that it might be the bulb (it's not) but I thought if I had gotten the wrong size bulb I could just bring it back and exchange it for the correct size, but noooo, they wouldn't even let me do that. Like I would lie about it and swap out the bulb or something..geez.

Just seems to be piss poor customer service but I thought I'd ask here if that is just the way it is, or what.

TIA,
notsheena Reviewed by notsheena on . Ballast issues.. I have a Sun System Budget Grow ballast in a secret jardin grow-tent and I just noticed the light is not as strong as it should be/was. I went back to where I spent over $400 getting it all set up and they said I would have to bring the ballast in and then they would send it away to get fixed.. HUH? Is that the normal response I should get from a store? My girls are almost ready to go into flower mode and this guy wants me to send in my ballast? I bought a new light bulb, just on the Rating: 5