Quote Originally Posted by canniwhatsis
A customer walks into a shop and has an outstanding experience, service and quality are top notch (Speaking of any kind of business, I have AAS in Automotive)

That customer will tell 1 in 10 of his/her friends about his/her good experience with your shop.


Now, on the other hand,... if a customer walks into a shop and has a SHITTY experience,.... they will tell 7 of 10 friends, (And likely anyone they meet on the street that brings up your business name)


Screwing one customer is effectively like turning away 7 potential customers,... so it just doesn't make sense as a business plan.


Those shops won't be around long.
How Odd. My post, that you quote, is gone?

wtf?