If you bought it locally, take it back and tell 'em it's never worked for you. I know for a fact that the company that makes it wants resellers to stand behind the product. Not saying you'll get service from the shop, but it's worth a try. Failing that, contact the company. They have service centers now.

North America (USA, Canada, Mexico)
Toll Free Telephone: 888-710-3055
Fax: 815-425-8042
Email: [email protected]
Address:
iolite North America
8550 Ridgefield Road , Suite C
Crystal Lake, IL 60012

Europe and Rest of World
Telephone: +353 (0)59 9143333
Email: [email protected]
Address:
iolite Warranty Repair
Oglesby & Butler Ltd,
O'Brien Rd Industrial Estate
Carlow, Ireland

WebStore Support
Email: [email protected]

General Enquiries
Email: [email protected]

Irish Head Office:
Telephone: +353 (0)59 9143333
Fax: +353 (0)59 9143577
Address:
ioliteā?¢, Oglesby & Butler Ltd,
O'Brien rd Industrial Estate,
Carlow, Ireland.