Hello,

I just experienced the same problem. I have had the unit a little over 2 months and love it, use multiple times daily, take pretty good care of it (sits on the coffee table most the time). Two days ago it started beeping and displayed the "Er2" code on the LCD screen, and would not respond to the remote control or the buttons on the unit. After I unplugged and plugged it back in, it would work for a while, and then do it again. Last night, it started having that error immediately and continuously after turning the unit on, and now it is pretty much useless.

I have contacted the [email protected] address with a description of the problem and requesting support. Its only been a few hours, but I just 'burned' one down, and the taste is now so awful compared to the vapor I've gotten spoiled with - I would really like to get this fixed asap as now I don't even like 'smoking' anymore. Also, I was not able to locate a phone number for the company - could someone please share that?

As for the warranty, what kind of information will they need? I purchased mine with cash at a local shop in PDX (paid $360), don't have the receipt or original packaging anymore, and don't see what looks like a serial number anywhere on the unit. Also, it has had substances in/around it that I'd rather not ship through the mail. Is the electrical board something that they could ship to me and I would be able to replace with moderate tinkering experience? I don't see any screws or obvious points to take it apart at.

If someone could help me out with how to go about this, it would be greatly appreciated.

Thanks!