Try calling them directly. If you can't get through to Tech. help or Customer Service - select Sales - I find they almost always pick up that line.

Yeah, I agree that the Sunlight Sheds product is far from top quality. I bought a Mini Caddy from them and shortly into the first grow project the lamp housing (with fan ducting) started falling down and out of the fan duct used to keep the lamp cool. (Also it wasn't until I read the doc's that came with it that I found out this is the only box they make which isn't really light tight.)

No or very slow response to emails, but a phone call got me help. They sent me new ducting adaptors and fan/duct and it's now solid as a rock and was able to finish the project. However... started the 2nd project ever, for a client, and 2 weeks in the ballast stopped working.

Again, no response from emails, but a call has them sending me a replacement ballast. (still under warranty) The down side is that they didn't tell me it was out of stock, so my clients grow is dying while I wait for the ballast to show up. I did throw some CFL's in there but the plants are not happy. They did have another ballast they could have sent - but that would have meant I'd either have to take down the lamp to change the wiring on the lamp socket (different plug out then the original) or cut and splice the wires. Probably should have opted to splice the wires and gotten the new ballast earlier, but again - I didn't find out they didn't have the exact replacement in stock until I called back when I hadn't gotten the replacement after a few days. (and no shipping/tracking notice)

Hoping the ballast arrives today - have not gotten any shipping or tracking notice from them, but I'll keep my hopes up. I learned the hard way what one of the above posts suggests... have spares in case of tragedy!

Other components seem to work well - I guess if I was to do it again I'd either build something myself, or purchase from another company - but again - if you CALL THEM - they're usually very helpful, or have been for me.

Good luck - mrmcr2