Hmmm.
I don't know, you should fill out the form. But, one thing that I saw in the pictures makes me wonder. Do you have a magnifying glass or jewelers loupe? Get one of your leaves, and look underneath of it, the bottom side. Do you see anything?
You may have spider mites, but you may also have other issues on top of that.
Actually, look at more than one of your leaves, don't know why I said 1, but really look closely. If you see any little egg looking things, or little tiny black specs flipping you while taking a shit, then you do have mites.
But you may have other issues. You would do well to fill out the troubleshooting form. Good luck. If you do have mites, go to home depot and get some no pest strips. They work great. Probably better than anything else you could try, and easier.