You can't compare dial settings from one vape to the next, even with the same model. You can pull the temp control knob off, put it back on in a different position, and your perfect temp setting can change from 12 to 3, or whatever. How the dial was put on at the factory can vary somewhat. The calibration of the control itself, from one to another, can be slightly different too.

How hard you hit it can also change the temp as well. Turn it to a high temp setting and hit it hard-you get good vapor. Hit it easy at the same setting and your bowl burns. Hit it hard at a low setting and you get no vapor. Your hard hit draws a lot of air through the bowl in a hurry and lowers the temp below vaping range.

Going through the vaping range with the same steady draw on the whip should tell you where the fault is-you or the vape. If you don't get results that make sense while using a consistent air flow through the whip, contact 7th Floor and use the warranty.