It is almost as if they took a class called "how not to run a business" or "how to lose all your valuable customers in one week". They get very defensive in responding to negativity when you finally get frustrated with their disregard for you! I love HTG Supply and the way they conduct business. I had read a thread posted in here and tried them myself. They are the real deal! I hadn't read the feedback in the seller's profile on amazon.com, but when I had an order lagging in time shipped, I checked and was shocked with all the negative feedback they get. And they all sound like the same complaint...no communication whatsoever!! Well, I can rant and rave all day, but it gets me agitated. Thanks for your input, XCrispi