It says to "rotate the front roller one full turn toward you." But that seems to just push the stuff up and out..?
hmm asuming its like a zig zag 99p roller i'd say your turning the wrong roller

i made that mistake the first time i got mine

oone roller stays still the other one moves up and down to put weed in and joints out close the moveing one together with the stationary one and role the moving one

or you could just be putting to much stuff in