I am extremely dissappointed that GotVape.com will not stand behind the "guaranteed" warranty they promise on their site. Ordering from this site will likely result in you receiving a "rebuilt" product, and a loss of $$$.

I assure all of you, I AM NOT A VAPORIZER RETAILER, and have no hidden agenda here. I am merely warning all of you that Gotvape.com is not the place you want to order from. Don't be fooled by the promises on the site of "discounts" and "warranties". I am out $300 on a product that WILL NOT function properly.

Their female sales rep talked me out of a $500 vape, insisting I would enjoy the $300 vape more. Since I had explained $$ wasn't an issue, her insistance convinced me that there was something she knew about one of the vapes that I didn't. I then ordered the one for $300. It works like SH*T! I have used many vaporizers, and this one JUST DIDN"T WORK!

Now, Cori Febres, their Customer Relationship Manager, has refused to exchange the vape for any other type. This is "against policy". No $$ can be returned, because "that's against policy". They will send you another "rebuilt" vaporizer. That's it. THAT is there policy, and 45 minutes of politely pleading on the phone won't help. She laughed at me when I finally mentioned using a "chargeback" on my credit card, challenging me to try.

I own 2 businesses, therefore, know how "policies" are enacted, and how customer service is acheived. Certain circumstances require special measures due to the situation. If I had chosen the cheaper Vape on my own, I would not be posting this message. However, GOTVAPE.com misrepresented the product, and stand behind a powerless warranty. ORDER AT YOUR OWN RISK FROM Gotvape.com