You people are about the first people I've ever heard of that LIKED kirby vacuums. Everything else I've ever heard is a complete nightmare. Their whole business seems shady to me, only doing direct sales. I paid $40 for my vacuum and it works FINE! And I've had it a year. If I bought a new one every year, at 20 years it would be $800 and that is still a better deal than a kirby.