Completely and utterly disagree with you. I don't know what they hell you expect from your games but Mass Effect is one of my top 5 favorite game of ALL TIME. It was pure excellence.

Western RPGs tend to seem to lack finished polish to them, as they come out with lots of bugs due to their sheer size and scope it's nearly impossible to playtest every little thing. Morrowind was buggy, Oblivion is buggy, KotOR I & II were buggy. When playing western RPGs you have to look past those miniscule issues, if that's your issue.