Thanks for the advice guys, we are going to mess around with it again later tonight.

We got the digital one so I'm sure about the temperatures that we are trying, we've tried everything that we have been reading with no luck. We are definetely NOT happy campers.

Think its worth emailing the company to see if maybe its not heating up enough or something? Thats the last thing I can think of (after trying out oliwog's advice that is)