My BRAND NEW hps light wont turn on!!

[Jerry Garcia 2007]

I doubt very much it was your timer, it is rated at 15amps and you are well below that.

The only thing I can suggest is to call HTG explain what happened, but I would tell them I am a rare orchid breeder and if you do not get a new ballast by tomarrow morning, you will stand to lose your crop or at least severly damage it. My gut feeling is they will do there best to help you. They do not need the negitive plublicity so it is in there best intrest to help you.

let us now how it turns out,

Also they give a one year warrentee on the ballast so I doubt they are trying to sell crap. With electronics occasionally stuff like this happens, so hopefully you unfortunatlly you got the one bad apple in the bushel. I have the same ballast bought around the same time.

[greenhorngrower]

I just talked talked to the people at htg and they claim that its my bulb. They say that the bulb they sent doesnt match well with my specific ballast, the bulb was a generic "growbright".. they are sending me a brand name bulb.. hope it works.

[Jerry Garcia 2007]

Great
I hope they are right.
Did they charge you for the bulb?
Now I wonder if I should get a spare bulb for mine. I am currently using the MH bulb that came with it, but they also sent the same HPS bulb as you have.
Please let me know if that solves the problem!!

[the image reaper]

CLEAN your fingerprints from the new bulb, it WILL cause it to fail RAPIDLY ... probably why it failed in the first place ... good luck :thumbsup:

[the image reaper]

and, right now, I'm using a 400-watt 'cheapo' $8 HPS, it works just fine ( Light bulbs, Rope Lights, Halogen and Fluorescent bulb - 1000-Bulbs - The Light Bulb Superstore ) :thumbsup:

[greenhorngrower]

no, thats not why it failed... im not that incompetent, i never touched the bulb with my hands even when I took it out of the package... although on the package it stated that you could touch the bulb without any problems... the guy at htg said that they have had similar problems with those bulbs matched with my ballast..

[OLDJIMMYBONES]

i had a HTG hps and the day i got it the thing went out

[greenhorngrower]

So what did you do? Refund? Warranty?

What kind of HPS was it?

[PharmaCan]

no, thats not why it failed... im not that incompetent, i never touched the bulb with my hands even when I took it out of the package... although on the package it stated that you could touch the bulb without any problems... the guy at htg said that they have had similar problems with those bulbs matched with my ballast..

So, did you ask the guy why they don't warn people before selling them that bulb with that ballast? Maybe it's just me, but it seems pretty stupid to sell something that they know is going to have a high failure rate. :wtf:

PC :smokin:

[greenhorngrower]

So, did you ask the guy why they don't warn people before selling them that bulb with that ballast? Maybe it's just me, but it seems pretty stupid to sell something that they know is going to have a high failure rate. :wtf:

PC :smokin:

Yeah well, as long as the new bulb is covered.. I wont complain.. I'm not sure when they discovered that its a faulty system.

I just hope this will fix the problem and I wont have to worry about it. If not, I'll just have the whole thing replaced.