man you know what.... i'm getting reallyc lose to switching my ISP's.... the service is iffy, customer service is a joke... not only do they not help anything, i can call 3 times in one day and there's no way i'd hear the same thing more than once.... they ALWAYS tell me completely diffrent things.... such as one person telling me there's an outage, then another saying the outage is over and if i'm not getting internet there's a problem and then a third telling me (after a 3-4 hour wait) that i don't have a problem with my modem or anything that service has been down and is STILL down