PCSO's are what we in the UK call plastic plod (plod is the police).
They are civilians with about half the training of regular cops and they are useless.
That is why I call the goverment to task in my post because they aren't supplying the trained cops that we actualy need, they said in this case that health and safety regulations prevented the plastic plods from helping.

My beef is with both of those things.

I would've been in there so fast it would make your head spin and I'm not the worlds best swimmer but I would rather help than just stand by.