i don't know, and i can't speak for them, but they are doing something illegal to help fellow users, and that's comendable. i have heard many complaints too, and must admit they arent the best when it comes to customer service, however CP is pretty much running the busness by himself. i think he needs to hire some people to help him, but thats just me. i hope you get your seeds. btw, do you think customs could have nabbed them? anyway, good luck with your order.