Quit providing false information.

They would repair the one he had for starters, it's a simple fix (heat sink related) however if they sent him a new one from Microsoft it is almost guaranteed to be one of the latest models which does not contain the faulty heat sink issue.

It sucks that it broke and it will suck not being able to play it for a bit, but if he gets it in ASAP he could have it back within a month and the console will better than when it was new.