This place is awesome. I first went to this store about 2 years ago, being a new MM patient, I had no prior knowledge at all to the expertise of growing cannabis. The staff at OG are extremely knowledgeable and very friendly.. (Im not sure who you were talking to.. I do know they have new employees) Good to grow is HORRIBLE at customer service and knowledge when it comes to MM patients, because they give little to NO advice on the topic. As for the prices being high, I have to disagree, but also mention that hydroponic and gardening equipment is OF COURSE always going to cost more than on the internet, reason being if it fails out on you, who do you have to go back to demanding a new replacement product or refund? And of course.. who wants to have this type of equipment sent to their own homes? lol. I love Organically Grown, if you're searching for a business who carries the best of nutrients and hydroponic supplies, I suggest looking them up for yourself to find you. They just moved to a BIGGER LOCATION with lower prices, it'll always be my spot for my "GREEN" Shopping. PS that handicapped guy has alot of tips, his name is Brian. I like him. =)