Customer service is all about kissing major ass. Keep a smile on your face, customer is always right, be appologetic.........if someone is lashing at ya for no good reason on one table and you keep up the smile and good attitude the next table may just feel a bit more sorry for ya with their tip; "Did ya see what that poor young man had to put up with there? Give him an extra couple buck paw." lol

Have a good one!:jointsmile: