i used to run a restraunt. the thing we told our wait staff was to make the table you are waiting on feel like they are the only table you have. don't be in a huge hurry when you talk it makes people feel rushed. introduce yourself so they know who to ask for if they need you. just be a calm cool and collected person. it makes the customer feel comfortable and at the same time it will help you get your work done more quickly. oh yeah, you would be suprised what a little note on the back of the bill will do for a waiter/waitress tips. just write thanks have a good morning/day/night and put your name under the note. if you put your name on the bill they are more likley to remember it and you have a chance of customers coming back and asking specifically for you. basically you make everyone you wait on think your their best friend.