Mine wasn't shitty but it wasn't good. I went to school, had detention..I was supposed to meet up with one of my girls to get free coffee and italian ices and stuff but my phone is a piece of shit and I never got a hold of her. Due to my phone being a piece of shit and the girl also being my ride home, I ended up walking home. Then I went to verizon and the fuckers didn't do one god damn thing except give me a phone number to order a phone in two days. And since it's thursday I won't get it until probably tuesday unless I get lucky and get it saturday...how exactly am I supposed to call my dealer? Yeah, great customer service.