Seeds seized by customs

So after gorilla resent the free seeds they left out my first order i was like a kid at xmas waiting
I picked up the package to see a us customs tag on it
When i opened the packaged all was there except the seeds a letter enclosed saying the seeds where seized and destoried. My guess growing on the white house lmao

So now what? I emailed Gorilla no answer yet. My bigger worry is were fixing to reorder. Since our first grow is goin good and we got a bigger house. Two walk in closets bigger then my own room and a garage planning a bigger order prob few hundred bucks worst im worried if this happens again ill be out all the money i spend

I'll make sure they see your email - give me the last 2 digits of your order again.

Whenever you're ordering from outside the country, you run the risk of a customs seizure - the only good thing about it is they don't do more than take the seeds.
I'd suggest that you break up any large orders into smaller ones & stagger them out so that you don't have multiple packages coming on the same day.

I was told that our shipping department is working on stealthier packaging as well - so you might also want to wait until I know more about it.
Unfortunately, I won't be able to say exactly what they're going to do here because you never know who's reading a public forum.

You can ask through the regular email process if you want, but I'm not sure they'll have an answer right now.

Quote:

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Originally Posted by Bigsexy85

So after gorilla resent the free seeds they left out my first order i was like a kid at xmas waiting
I picked up the package to see a us customs tag on it
When i opened the packaged all was there except the seeds a letter enclosed saying the seeds where seized and destoried.

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Bummer, glad it's just a few freebies. :(
Where are ya?
I'm east Coast, and have never had a problem, packages come through NY. I have heard of quite a few seizures of packages coming in through other 'ports. Chicago is kinda notorious for interception.
If you're served by the seemingly higher risk entry points, maybe recruit a friend who is served through NY? Once it's stateside, getting it where it needs to be is a breeze. Holidays coming soon, too. That usually helps. :thumbsup:

I live on the East Coast too & have never had a problem with seizures when I make personal orders.

It would be great to know what parts of the country are harder - like Chicago.

I have the inside scoop on the customs issues.

Apparently, customs has seized a high number of our shipments over the recent few weeks.
Seems someone new in the shipping department did not follow our procedures & put something on the customs document that indicated the package contained paraphanalia.
I'm sure that was a red flag to check the packages.

That little problem has been corrected & they have a new packaging method for international shipments that should help.

I apologize for the error & I've been told they'll get your seeds replaced as soon as they get to your email.
If you don't get a response by around Wednesday, let me know & I'll give them a little push.

In a twisted kind of way, this was lucky for you - If it were me, I'd rather see the problem happen & get corrected with a few freebies than with a big order.
However, I still recommend you split up a larger order - If doing so puts you out of any free seeds, let me know.
I'll work it out for you - let them know you split the order on my recommendation & see that you get what you're entitled to.

Ill would guess the fact the labal said rolling papers rolling mat and grinder on the labal lol. I get ya the order number

Thanks i really appreciate it. The last two are 66. And i agree better to happen with freebies then a big order. I will split it up on my orders like u recommended. Thats a very good idea. And id agree with time between orders.
Thanks alot ur customer service goes along way with me so thumbs up

Quote:

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Originally Posted by Bigsexy85

Ill would guess the fact the labal said rolling papers rolling mat and grinder on the labal lol. I get ya the order number

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Yeah - that was the problem. Someone thinking they were doing a good job, but they were obviously clueless about customs.
Most of our orders are still within the UK, so the international shipping is a learning curve for some.

I don't think they'll make the same mistake again.

In addition to customs, that breaks our discreet packaging policy too - incredible.

I figured. I shook my head when i read it. Write wmd on it our govt cant never find those lmao rotf

I haven't got a email back yet

I'll double check with them - sounds like they had a lot of problems to fix.

I just asked again - I'm guessing they're a little backed up.

Just got a response.

It's been shipped - but I don't want to give you the tracking number here.

Let me know if you still haven't received an email (make sure you check your spam folder).
If you haven't, I'll try to track down your exact order & email address & sent it to you from my personal email so spam shouldn't be a problem.

I got an email today but it has no tracking. Might be they have not got it yet

my email message had a tracking number.

i'll check your profile & see if you have any contact info here .

check your rep messages - i left you some contact info

I am sending the email now. Did u guys get the maui wowi seeds on gorillas site. Wantin to order some

Which one did you want?

Nirvana Seeds or Sativa Seedbank?

Regular or Feminized?

Sativa Seeds Hawaii Maui Waui
wanted the nirvana but it shows outta stock. So this one will work

I shot u a email bout it today but just incase this will be quicker heres the link

i didn't see an email, but i'll see what i can do about getting this one up over the weekend.

sometimes, breeders permanently discontinue some strains - we don't take them down just in case they change their mind.
it happens, but not often

Ok sounds good i appreciate it