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yea you should verify the gauge shows tank pressure. The solenoid on the regulator is normally a cheap piece of shit. The spring in mine wouldn't have enough pressure to keep it closed. Sounds like your solenoid is stuck closed, or you're tank is empty. lol
took it to a hydo store and found out it was the solinoid...they are fixing it as I type this...cheap piece of crap for sure.
Once you get it back keep an eye on it if your using a timer. Mine keeps sticking open and sending my ppm's up to 1600-1800. I've burned plants because of this problem. Going to get a new solenoid asap.