HerbalAire: Just Got It, Having Problems :(

Hi!

I've had to aromatherapy like three times more aroma than i normally therapy to get as therapied as i usually get :(
The contents of the bag turn slightly gray like a spiderweb lost in a sudden gust but there is absolutely no visible vapor. :(

I've tried 325f to 400f. Tried a little aroma, tried a lot of aroma. Tried whole aroma and tried ground. Tried bag and tried directly.

If I burn this aroma I want to aromatherapy like incense, it therapies me just great. not so in this $240 vaporizer. :P

so if nobody has any ideas i'll send it back tomorrow :o