WARNING - BASEMENT LIGHTING.COM!

!WARNING!

THIS IS A WARNING TO ANYONE WHO IS THINKING ABOUT BUYING ANYTHING FROM BASEMENT LIGHTING.COM! :mad:

I am absolutely F**KING FUMING'!! :mad:

I ordered an enviroloite (125w - veg)
E40 cable hanger
canna coco+ and nutes

from basement lighting...... the order arrived 2 days after ordering and everything was fine until I plugged in my envirolite! :(

The bulb wasnt working! it was totally dead!

So I called them up and told them about this! I wasnt sure if it was the actual bulb that wasnt working or if it was the hanger so the guy told me

'no problem' just post the lamp and the hanger back to us and we'll get you a new one sent out right away!

Which I did the very next day!

.......WELL!

Today I recieved a message on my answering machine from the guy (Paul) at basementlighting.com

THE MESSAGE said....exactly...

Hi, this is paul from basement lighting, its regarding the bulb that you have sent back.... I dont know if you've made some kind of mistake?

but its an old bulb you've sent back! its burnt out, the writings all worn on it and the logo's different on it aswell! :mad:

give us a phone back if you find the correct one!

:mad: AAAaaaarghh.....!! I'M FU*KING FUMING!!! :mad:

I called him up and spoke to him and he was trying to make out that I had sent back an old bulb intentionally! :mad:

THIS IS MY FIRST TIME GROWING!! I HAVE NO OTHER BULBS TO MIX IT UP WITH!!! :mad:

I explained to him that this was the bulb which he sent me! :mad:

He said 'its all old and worn...did you not notice it when you opened it up?'

AAAAAaaaaarghh!! :mad:

He eventually agreed to post me another one out today!! :mad:

IF HE DOES THIS I WILL BE VERY...VERY SURPRISED...AFTER TRYING TO CON ME LIKE THIS!! :mad:

BUT I WILL WAIT A COUPLE OF DAYS AND LET YOU GUYS KNOW WHAT HAPPENS......

you got hustled....:pimp:...it happens to everybody ...sooner or later

That sucks, but my friend.

When dealing with people remember we are all humans. Know when to keep your cool. If you explain the situation with honesty and remain calm and dont get to aggressive usually things will work out.

Its a business not a street hustler.

I understand your frustrations and believe me im with you. Always Always! Call back and speak in person voice mails are a cop out. If your being real dont leave any details on the Voicemail just say "hey its john please call me back we need to speak".

It will work out if your being honest put yourself in their shoes, Easy trick for someone to try and pull by scamming THEM on a bulb.

I would ask him if that bulb had been sent back from someone else or even been opened or maybe a floor model? Well good luck and maybe check back with him in a day or two just to show your being honest, Good luck.

Quote:

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Originally Posted by DigitalCoast

Its a business not a street hustler.
.

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All business's are organized, legal hustlers. All they want is your money one way or another.

All you can do is be a little more cautious next time

Still nothing guys.... :(

yes I understand that some people would try and scam them by sending old goods back but.....

If thats the case and they're being honest...which I sincerely doubt!.... They should have checked the goods before posting them out to me!

I've basically now paid £70 for canna coco & some nutes!:mad:

plus the £10 postage I paid to send the broken light + hanger they sent me back! :mad:

I feel disgusted!

Call them back, talk with him again and explain it again.

Tell him its not fair that they're treating a customer like this.

If that doesn't help tell him you will report it to the BBB.

Check google and see if other people have had problems with them.

i would also make it verry clear that u are going to share your story with every avail forum and web site known to man,that usually helps aswell.

bbb

Hi Guys,

Just a quick update.... I 'DID' recieve a new envirolite and hanger this morning as promised by the guy at basement lighting!

I've plugged it in and it's working fine this time round! :thumbsup:

I was just so Angry the other day as I thought I'd been ripped off!

There was a note inside the box saying

''sorry must have been a faulty lamp that got put back on the shelf''

I've emailded the guy and appologised for my telephone manner the other day, but I thought I was being ripped off! and that I understand some 'chancers' would try and scam them by sending old goods back!

I think next time I'll just go to my local hydro shop in person in future!

totally understandable, i wouldve been pissed to. glad it all worked out for you though.

-secret:)